Privacy

Our promise to you

The bottlealleyglass.co.uk website is operated by Recycled Glass Products Ltd (RGP). RGP respects, and is committed to protecting, your privacy, so we do not sell, rent or loan any information that identifies you to any third party without your consent.
Any information you give to RGP is held with the utmost care and security.

We’ve created this Privacy Policy Statement in order to demonstrate our commitment to the privacy of our customers. By using RGP, our website, our ordering service or any other RGP service, you are consenting and agreeing to the practices outlined in this statement. RGP will always handle information in compliance with the Data Protection Act (1998).

RGP understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.

What information we collect

When you visit our Website we collect two types of information:

Personal information such as your name, address, telephone number and email address as provided by you when you place an order with us or submit a Contact Us form.

Information collected when browsing our website to help us understand how to improve our website and services to you.

How we will use the information

We may use this information for market research and statistical analysis, to enable us to send you information about products and services that may interest you, to help us develop our websites to make them more relevant to our customers and potential customers. The information we communicate to you may be sent by email, post or via telephone.

We use your data and personal information in the following ways:

To continually improve your customer experience. We use the information to communicate with you about products, services and promotional offers and update our records and recommend products and services that might be of interest to you. We may also contact you to ask about your experience using our services as part of a continual programme of customer service improvement.
To improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

To provide you with requested information such as quotations and brochures or to respond to an enquiry made by you.
Your contact details may be used to supply information to you by telephone, email or post, about our company and to send you occasional promotional material, such as information about special offers which we think you might find valuable. You may opt out from receiving future information at any time.

We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.

Non disclosure to third parties

The information and data we collect is important for RGP and we do not want to share this anyone else. Therefore, unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

Your rights

In addition to the company’s safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies. Should you wish to see any information held about you, please write to The Data Protection Manager, at Recycled Glass Products Limited, Millfield Industrial Estate, Wheldrake, York, YO19 6NA.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing. When used in this manner you are not individually identified and data collected in this manner is only used in aggregate.

You can set your browser to accept or reject all (or certain) cookies. You can also set your browser to alert you each time a cookie is presented to your computer. You can delete cookies that have been stored on your computer but remember, if you prevent us from placing cookies on your computer during your visit or you subsequently delete a cookie that has been placed, it may not be possible for you to use this website effectively. You can usually change your browser’s settings so that it will not accept cookies.

Please be assured that RGP does not use cookies to retrieve personal information about you from your computer. We will only gain such information if you have knowingly and willingly provided such information to us.

Your consent

By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.

Business Information

For the purposes of the Data Protection Act (1998), the controller of all information collected on this website is:
Recycled Glass Products Limited
Millfield Industrial Estate,
Wheldrake,
York
YO19 6NA